Department Contacts

Department Contacts

Account Managers

Our customer account managers have years of experience and are experts at handling customer orders from small individual jobs to large corporate accounts. You can depend on our knowledgeable technical support on any of our products as well as material specs and prices for all lab services.

Bob Brandon

Bob Brandon

General Manager

After graduating from the University of California with a B.S. in Biology, Bob met Shaun in 1999 and worked for him at another lab. He then joined Keating Dental Arts in 2003 and has been the Crown and Bridge Manager since 2005. His main areas of interest inside the lab include CAD/CAM, implants, and KDZ. He and his wife, Jen, have two children; Rory and Griffin. He enjoys coaching Rory’s sports teams, skiing, scuba diving and watches USC Football.

Phone:1.800.433.9833 – ext # 401

Jim McEachern, CDT

Removables Manager

Jim is the Senior Technician at Keating Dental Arts. He received training in the Navy’s Dental Tech School and was a dental technician aboard the carriers Forestall and Intrepid. Jim owned a commercial lab for 18 years before becoming manager of a prosthodontic lab in Orange County, CA. Married to wife Jan for 35 years, the McEacherns have 2 sons. Jim’s hobbies include anything related to the ocean: deep-sea fishing, scuba diving and boating top his list.

Phone:1.800.433.9833 ext 405

Jim McEachern
Steve Tapie

Steve Tapie

Implant Crown and Bridge Manager

A graduate from Dental Technology Institute, Steve Tapie earned his degree in Dental Technology in 1986 and has devoted 25 years in the industry. With 20 years of hands-on experience working at the bench for his father’s laboratory, Steve joined Keating Dental Arts in 2006 and took charge of the Model and Die department as the manager.  Outside of the lab, Steve enjoys riding his motorcycle, fishing and working on projects around his house.

Phone:1.800.433.9833 ext 235

Laboratory Management

Bob Brandon - Lab Manager
1.800.433.9833 ext 401

Jim McEachern, CDT - Removables Manager
1.800.433.9833 ext 405

Jeanette Crabb, CDT - Bruxer Manager
1.800.433.9833 ext 306

Steve Tapie - Implant Manager
1.800.433.9833 ext 235

Dean Tassey - CAD/CAM Manager
1.800.433.9833 ext 228

Brandon Fetters - Director of Sales/CSR Manager
1.800.433.9833 ext 404

Jeff Sugimura, CDT - Fixed Manager
1.800.433.9833 ext 230

Matt Keating - Shipping & Receiving Manager
1.800.433.9833 ext 501


Diane Mallos, CPA - Chief Financial Officer
1.800.433.9833 ext 206

Sandy Fowler - Accounting/Human Resources
1.800.433.9833 ext 202

Patrick Ramsey - Operations Manager
1.800.433.9833 ext 204

Scott Scoville - IT Director
1.800.433.9833 ext 229

Paul Fowler - Tradeshows & Events Coordinator
1.800.433.9833 ext 303

Gina Roman – Accounts Receivable
1.800.433.9833 ext 248

Customer Service

Ramona Slemp - Customer Relations Specialist
1.800.433.9833 ext 237

Erica Peterson - Sales Representative
1.800.433.9833 ext 246

Barry McGinnis – Fixed Senior Technical Advisor
1.800.433.9833 ext 231

Alex Castanedo – Removable Senior Technical Advisor
1.800.433.9833 ext 236

Cerine Gentry - Administrative Assistant
1.800.433.9833 ext 301

Kimmee Nguyen - Administrative Assistant
1.800.433.9833 ext 200

Gloria Macias – Administrative Assistant
1.800.433.9833 ext 207

Jake Keating – Technical Advisor/Logistics
1.800.433.9833 ext 203